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Ad Ops Specialist (Digital Activation)

Company Overview:

Brand Networks offers advertising optimization and insights combining paid social media, programmatic display, and video. The company delivers award-winning adtech and services to hundreds of enterprise customers, including 71 of the AdAge 100 Leading National Advertisers and 14 of the 25 biggest US companies as ranked in the Fortune 500. The first and only Artificial Intelligence-based platform for social advertising, Iris by Brand Networks helps brands and agencies maximize time savings and performance, and helps media teams work better, faster, and smarter, together. As a virtual assistant, Iris brings intelligent automation to media buying, saving media analysts an average of 8 hours per week.

Description:

  • Act as the technical point of contact for creative trafficking and campaign setup. Escalate, track and solve client implementation issues. Develop and maintain strong active relationships with key client and internal stakeholders.
  • Manage the queue of Ad Ops requests and delegate as needed to an off-shore team. QA the team's work in a timely manner and provide feedback.
  • Develop processes to identify, test for, and resolve discrepancies in ad serving. Act as the operations technical resource and a communication bridge between ad ops and account management.
  • Partner with the account and sales teams to complete the functional and technical elements of RFIs/RFPs.
  • Be a thought leader on campaign implementation and process improvements to benefit customer experience and internal productivity. Contribute to the product roadmap for tools to assist internal and external teams in workarounds, customization and improve self-sufficiency with our products.

Requirements:

  • Self-starter who thrives in an environment which is fast-paced, demanding, fun, and entrepreneurial.
  • 1-2 years of experience in the advertising technology domain in a client-facing role.
  • 1-2 years of experience with ad serving, ie DCM, Sizmek, DFP, Celtra.
  • Experience with troubleshooting tools such as Fiddler, Charles, Chrome dev tools.
  • Salesforce experience a plus.
  • Strong Excel skills a plus: pivot tables, VLOOKUP.
  • Strong analytical skills.
  • Effective time management skills with an ability to prioritize, meet deadlines, and provide superior customer service.
  • Strong work ethic with a self-motivated attitude who wants to get the job done.
  • Excellent listening, presentation, written and verbal communication skills.

 

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